Posted by astadia on November 16th, 2009
What are I.T. buyers’ priorities when investing in Cloud technologies vs on premise? And what are these buyers getting out of those investments?
What customer service and support organizations can Cloud computing solutions benefit the most, and when is a premise based solution more likely?
To find out, listen to our panelists on the Astadia Cloud Computing Forum podcast.
Our distinguished panelists for this series:
- Peter Ryan, Datamonitor’s lead analyst for Call Center Outsourcing and Services practice
- Daniel Hong, Datamonitor’s lead analyst for Customer Interaction Technologies practice
- Alton Martin, Managing Partner of operational performance improvement consultancy SPOT (Single Point of Truth)
- Blake Wolff, President of Astadia, Inc.
Posted in Cloud computing, ROI, Customer relationships, Service and support | Comments (0) » |
Posted by astadia on November 4th, 2009
What are IT buyers’ priorities when investing in Cloud technologies vs on premise? And what are these buyers getting out of those investments?
What customer service and support organizations can Cloud computing solutions benefit the most, and when is a premise based solution more likely?
To find out, listen to our panelists on the Astadia Cloud Computing Forum podcast:
Peter Ryan, Datamonitor
Daniel Hong, Datamonitor
Blake Wolff, Astadia
Alton Martin, Spot Consulting (formerly CEO of COPC/Customer Operations Performance Center Inc.)
Posted in Cloud computing, ROI, Data security, Scalability, Multitenancy, Customer relationships, Service and support | Comments (0) » |
Posted by astadia on October 27th, 2009
What should a business leader go into social media expecting to get out of their company’s participation? Isn’t it deceptively easy to start these programs but a lot harder to keep them going? What are a few things a company needs to do to sustain a social media or social networking program?
Listen to our expert panelists wrestle with these questions on the Astadia Cloud Computing Forum podcast.
- Matt Glazer Obama Campaign
- Steven Woods Eloqua
- Karin Pindle Astadia, Inc.
Posted in Social media, ROI | Comments (0) » |
Posted by astadia on October 9th, 2009
Is your company comfortable letting buyers control your selling conversations? If not, the new world online will prove challenging.
Our panel of social media experts discuss how social media is creating new dynamics for buyer/seller relationships. Thanks for tuning in to Astadia’s Cloud Computing Forum Podcast.
Posted in Social media, ROI, Marketing, Sales, Customer relationships | Comments (0) » |
Posted by astadia on October 2nd, 2009
Social media platforms have exploded in popularity…creating tough choices for companies that need to communicate in public. Which ones actually reach a B2B audience? Do I have to join dozens of sites to even get into the game? Listen as our expert panelists wrestle with these questions and more on the Astadia Cloud Computing Forum podcast.
Posted in Social media, ROI, Marketing, Sales, Customer relationships | Comments (0) » |
Posted by astadia on September 6th, 2009
Which social media platforms are better for business users? And how to make them deliver sustainable results?
The Social Media Series panelists:
- Steven Woods, Chief Technology Officer, Eloqua
- Matt Glazer, Social Media Strategist, Obama Campaign
- Karin Pindle, Social Media Expert, Astadia, Inc.
Posted in Social media, ROI | Comments (0) » |
Posted by astadia on September 3rd, 2009
What are a few successful tactics you’ve seen in social media that actually drive business outcomes? It’s tough for companies to invest the time in social strategies unless the path to ROI is clear.
The Social Media Series panelists:
- Steven Woods, Chief Technology Officer, Eloqua
- Matt Glazer, Social Media Strategist, Obama Campaign
- Karin Pindle, Social Media Expert, Astadia, Inc.
A complete transcript of this audio podcast is on the Astadia website (www.astadia.com/forum).
Thanks for listening. Let us know what you think.
Posted in Cloud computing, Social media, ROI | Comments (0) » |
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