Cloud Computing Forum from Astadia

Industry analysts, executives, and practitioners discuss hot topics in Cloud Computing and enterprise software.

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« Twitter vs Facebook: what can a business do in social media to actually drive ROI?
Cloud vs Premise Based: In customer service and support, where is the ROI? (Part 2) »

Cloud vs Premise Based: In customer service and support, where is the ROI?

Posted by astadia on November 4th, 2009

What are IT buyers’ priorities when investing in Cloud technologies vs on premise? And what are these buyers getting out of those investments?

What customer service and support organizations can Cloud computing solutions benefit the most, and when is a premise based solution more likely?

To find out, listen to our panelists on the Astadia Cloud Computing Forum podcast:

Peter Ryan, Datamonitor
Daniel Hong, Datamonitor
Blake Wolff, Astadia
Alton Martin, Spot Consulting (formerly CEO of COPC/Customer Operations Performance Center Inc.)
Listen Now:


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This entry was posted on Wednesday, November 4th, 2009 at 9:54 am and is filed under Cloud computing, ROI, Data security, Scalability, Multitenancy, Customer relationships, Service and support. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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« Twitter vs Facebook: what can a business do in social media to actually drive ROI?
Cloud vs Premise Based: In customer service and support, where is the ROI? (Part 2) »